At The Hollybush, Ashby Parva, we are committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).
We want you to feel confident that your data is handled safely, respectfully, and transparently.
1. Who We Are
The Hollybush Pub
Ashby Parva, Leicestershire
Owned and operated by Matt & Lucy
Email: info@thehollybush-ashbyparva.co.uk
We act as the “Data Controller” for the personal information collected through our website and in the course of running the pub.
2. What Information We Collect
We may collect the following types of personal data:
Information you provide directly
Your name and contact details (such as email address or phone number)
Booking information (party size, reservation date/time, special requests)
Enquiries sent through our contact form or email
Event or private hire enquiries
Feedback or reviews you voluntarily provide
Information collected automatically
When you use our website, we may collect:
IP address
Browser type
Pages viewed
Cookies and analytics data (see Cookies section)
Payment information
If you pay a deposit for a booking or event, payments may be processed using a secure third-party provider. We do not store or have access to your card details.
3. How We Use Your Information
We use your information to:
Manage table bookings and enquiries
Respond to your messages or requests
Provide customer service
Manage event or private hire requests
Improve our website and services
Send occasional updates or offers (only if you’ve opted in)
Comply with legal obligations
We do not sell your personal data, and we only use your information where we have a lawful basis.
4. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract – e.g. managing your reservation or event booking
Legitimate interests – e.g. improving our website or understanding enquiries
Consent – e.g. email marketing (you can withdraw consent at any time)
Legal obligation – record-keeping or regulatory requirements
5. How We Store Your Information
Your information is stored securely and only accessed by members of The Hollybush team who need it to carry out their duties.
We keep your information only for as long as necessary, typically:
Booking information – up to 12 months
Marketing sign-ups – until you unsubscribe
Enquiry emails – up to 12 months
Legal or accounting records – as required by law
6. Sharing Your Information
We may share your data with trusted third parties who support our business operations, such as:
Website hosting providers
Email and booking system providers
Payment providers (for deposits or ticketed events)
These third parties are required to keep your data secure and compliant with UK GDPR.
We will never sell your data or share it for marketing purposes with other companies.
7. Cookies & Analytics
Our website uses cookies to:
Improve your browsing experience
Understand how visitors use the website
Provide essential site functionality
You can disable cookies via your browser settings at any time.
Cookies are small files stored on your device. Some support essential website functions; others may support visitor statistics or optional third-party features. Browser settings let you review, block or delete cookies, although blocking essential cookies can affect website functions. Links to external services, such as Google Maps, are governed by those services’ own privacy and cookie policies.
8. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold
Correct inaccurate or incomplete data
Request deletion of your data
Object to processing
Withdraw consent
Request restriction of processing
Request a copy of your data in a portable format
To exercise these rights, please email info@thehollybush-ashbyparva.co.uk.
These rights depend on the circumstances and lawful basis for processing. We normally respond within one calendar month.
9. Children’s Privacy
We do not knowingly collect personal information from children without the consent of a parent or guardian.
10. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Email: info@thehollybush-ashbyparva.co.uk
Address: The Hollybush Pub, Main Street, Ashby Parva, Leicestershire, LE17 5HS
You can raise a concern with us using the contact details above. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint/.